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"There was a problem communicating with the server."

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Mike

03 Nov, 2009 06:28 AM via web

I've been trying to use Bambuu all evening, but I keep getting the same error:

"There was a problem communicating with the server.

Please try again later."

I've tried it in both Google Chrome, and Firefox 3.5.3, both on Windows. Might just be a network issue, but since it's been going on all night and I'm not having any other issues, I thought I'd check.

  1. Support Staff 2 Posted by Tom on 03 Nov, 2009 08:41 AM

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    Rackspace cloud had big problems tonight. We yet can't claim to be bug free at our end of course, but I guess we'll see if this crops up again and if not we'll call it their fault : )

  2. Tom resolved this discussion on 03 Nov, 2009 08:41 AM.

  3. Mike re-opened this discussion on 03 Nov, 2009 08:44 AM

  4. 3 Posted by Mike on 03 Nov, 2009 08:44 AM

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    Thanks, guess I'll have to wait until tomorrow to play with it!

  5. Support Staff 4 Posted by Tom on 03 Nov, 2009 08:48 AM

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    It's working again for me at the moment

  6. Support Staff 5 Posted by nigelpowell on 03 Nov, 2009 02:46 PM

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    Rackspace is up and down like a yo-yo at the moment. :P

  7. 6 Posted by Mike Payson on 04 Nov, 2009 02:55 AM

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    Are they still having difficulties? I'm still getting the same error
    message when I try to access the server.

  8. Support Staff 7 Posted by Tom on 04 Nov, 2009 10:42 AM

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    No, if you're still having problems it's now our fault AFAIK : )

    It could be your app has got into a bad state - try creating a new one.

    Tom

  9. 8 Posted by Mike Payson on 04 Nov, 2009 06:36 PM

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    That did it. Thanks for the suggestion.

  10. 9 Posted by Mike on 05 Nov, 2009 06:23 AM

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    Well, this seems to be a recurring issue. Not sure if it's a compatibility issue with Chrome or something else, but I started having the same issue tonight with my new app. Just a guess, but I had let the web page sit open all day and was having the issue when I started working on it again this evening, so it could be some sort of timeout issue. Deleting the app and restarting worked again, but that's not a very practical long-term solution. :-)

  11. Support Staff 10 Posted by Tom on 05 Nov, 2009 09:28 AM

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    Am investigating.

    If you get this again can you not delete the app but give the the link to the dead app instead. I'll transfer it to my account for a post-mortem.

    Thanks

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